Amp

Support

Most questions are answered below. If yours isn’t, email us and a person will read it.

Amp 5.0 · macOS 14 or later

Contact

Questions, bug reports and refund help: amp@sirdangol.com

Email support

Common questions

  1. Amp doesn’t appear after I open it

    Amp lives in the menu bar and has no Dock icon. Look for the battery icon near the top-right of the screen. If the menu bar is crowded, quit a few other menu-bar apps or open Amp again from Applications.

  2. The charts are empty

    Amp records one sample a minute while it’s running, so charts fill in over time. Battery Detective needs about an hour of history before it can compare the last ten minutes with your baseline.

  3. A Bluetooth device is missing

    Open Amp Settings, choose Devices, and turn on Monitor Bluetooth device batteries. A paired device appears only if it publishes the standard Bluetooth battery service to your Mac.

  4. Notifications don’t appear

    Open Amp Settings, choose General, and press Enable next to Notifications. If you declined before, open System Settings, choose Notifications, find Amp, and allow notifications.

  5. Adding a widget

    Right-click an empty part of the desktop, choose Edit Widgets, and search for Amp. Pick the small or medium size and drag it where you want it. Widgets also work in Notification Center.

  6. Charge limit or Low Power Mode

    These are macOS settings, and Amp doesn’t change them. In Amp, open Battery Care and choose Open Battery Settings to make the change in System Settings.

  7. Exporting or deleting history

    Open Amp Settings, choose General, and find Data & Privacy. Export CSV saves a copy wherever you choose. Clear deletes Amp’s history from your Mac after you confirm.

  8. Refunds

    Purchases are handled by the Mac App Store, so refunds are requested through Apple at reportaproblem.apple.com. If something in Amp isn’t working, email us first; we would rather fix it.

Reporting a problem

Please include:

  • Your Mac model and macOS version (Apple menu → About This Mac)
  • Your Amp version (Amp Settings → About)
  • Which screen you were on and what you expected to happen
  • A screenshot, if it shows the problem

Please don’t send passwords, payment details or your exported battery history.